On July 26 2023, IMDA announced the planned cessation of Mobile Network Operators’ 3G network and provision of 3G services, with effect from 31 July 2024.
With the impending cessation of the 3G network, IMDA will stop accepting new registrations and renewals of 3G-only mobile terminals and non-VoLTE capable mobile/smart phones (hereinafter 3G-only&non-VoLTE products) with effect from 1 November 2023.
The authority will also take actions as follows with effect from 1 February 2024:
- IMDA will de-register the approved registrations of 3G-only&non-VoLTE products.
- The sale of 3G-only&non-VoLTE products for local use will accordingly no longer be allowed.
With effect from 26 July 2023, dealers/equipment suppliers are required to advise customers that 3G services will cease with effect from 31 July 2024, when selling 3G-only&non-VoLTE products to them.
For customers purchasing 4G or 5G mobile/smart phones, dealers/equipment suppliers are also advised to ensure that Voice over LTE (VoLTE) is enabled, or assist the customer to enable VoLTE on the new mobile/smart phones and encourage them to make a test call to ensure that voice calls can be made through VoLTE.
With the cessation of 3G networks, voice call services such as those to emergency services can only be made via VoLTE.
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